Consumer Reports has released the results of a survey in which readers in the US were asked to grade their carrier on several criteria such as value, voice service quality, data service quality and customer support. According to the survey of 66,000 readers, AT&T is the worst carrier in the US again.
They write, in the newest satisfaction survey of Consumer Reports online subscribers, a provider called Consumer Cellular topped the Ratings—and naturally, AT&T found itself at the bottom of the Ratings for the second year in a row.
They go on to say, of the four major U.S. national cell phone standard service providers, Verizon again scored the highest in this years tatings, followed closely by Sprint. Survey respondents gave very good scores to Verizon for texting and data service satisfaction, as well for staff knowledge.
T-Mobile was below Verizon and Sprint but continued to rate significantly better than the higher-priced AT&T, which recently withdrew its application to the FCC to merge with its better rival.
AT&T hasn't commented so far on Consumer Reports findings, but they stated the following last year:
The statement read that they take this seriously and will continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than their competitors.
They claimed hard data from independent drive tests confirmed AT&T has the nations fastest mobile broadband network with their nearest competitor 20 percent slower on average nationwide and their largest competitor 60 percent slower on average nationwide. And, their dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand – of the industry leader.
It's not expected that AT&T will say anything different, if anything. Though, this time 'round AT&T best get their act together has iPhone customers now have more than just one option.
Tags: AT&T, AT&T worst carrier in the US, Consumer Reports, sprint, Verizon
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